Privacy Policy

365php ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users who access and use the 365php website at 365php.app and all associated services (collectively, the "Services"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all registered players, visitors, and any other individuals who interact with the 365php platform, whether through the website, mobile browser, or any other access point we make available. By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and 365php.

365php collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

• Identity Data: Full legal name, date of birth, government-issued identification number, and copies of identity documents submitted for Know Your Customer (KYC) verification purposes.
• Contact Data: Email address, mobile phone number, and residential address, including city, province, and postal code within the Philippines.
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details), transaction history, deposit amounts, withdrawal requests, and account balance information. We do not store full bank account numbers or card numbers on our servers.
• Account Data: Username, encrypted password, account preferences, bonus history, game history, session logs, and responsible gaming settings.
• Technical Data: IP address, browser type and version, device type, operating system, time zone, and pages visited on the 365php platform.
• Usage Data: Information about how you use the platform, including games played, betting patterns, session duration, and feature interactions.
• Communications Data: Records of your communications with the 365php support team, including live chat transcripts and email correspondence.

We collect this data directly from you during registration and account use, automatically through cookies and similar tracking technologies, and from third-party identity verification and payment processing partners where applicable.

365php uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 365php player account, including processing deposits, withdrawals, and bonus allocations.
• Identity Verification: To verify your identity and age in compliance with PAGCOR regulatory requirements and applicable Philippine law. All players must be 21 years of age or older.
• Service Delivery: To provide access to the games, betting markets, and features available on the 365php platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 Filipino support team.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, PAGCOR reporting requirements, and data privacy laws applicable in the Philippines.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage patterns and improve the performance, features, and user experience of the 365php platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may opt out at any time.

365php processes your personal data on the following legal bases, consistent with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and 365php — specifically, to provide the gaming and betting services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable laws, including PAGCOR licensing conditions, AML regulations, and age verification requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of 365php, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.

365php does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• Game Providers: Software providers whose games are hosted on the 365php platform may receive limited technical data necessary to deliver their games.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Where required by a valid legal order, court order, or where disclosure is necessary to prevent or investigate criminal activity.
• Professional Advisers: Legal, accounting, and auditing professionals engaged by 365php, subject to professional confidentiality obligations.

All third parties with whom we share data are required to handle your personal information in accordance with applicable data privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

365php uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled without affecting platform functionality.
• Analytical Cookies: Used to collect aggregated, anonymized data about how players use the 365php platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 365php platform.

365php retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML regulations and PAGCOR requirements.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Communications records are retained for a period of three (3) years from the date of the communication.
• Technical and usage data is retained for a period of two (2) years, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

Under the Data Privacy Act of 2012 of the Philippines and other applicable laws, you have the following rights with respect to your personal data held by 365php:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 365php support team. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

365php implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 365php platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

The 365php platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the 365php platform, please contact our support team immediately so that we can investigate and take appropriate action.

The 365php platform may contain links to internal pages and resources. This Privacy Policy applies solely to data collected and processed by 365php. We are not responsible for the privacy practices of any third-party service providers whose services are integrated into the platform (such as payment processors or game providers), and we encourage you to review their respective privacy policies.

365php reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the 365php platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 365php handles your personal data, please contact our dedicated support team. Our Filipino support specialists are available 24 hours a day, 7 days a week.

Email: [email protected]

The email address above is provided as plain text for reference only. Our primary and fastest support channel is the live chat feature available inside the 365php platform.